Closing Your Account

BEFORE CLOSING ACCOUNT

Make sure you've handled all items in your account: Scanned, Shipped, Shredded, or Returned to Sender. 

CLOSING YOUR ACCOUNT

1. Log In To Your Account, click ACCOUNT > Change Plan & Preferences

Click "closing your account online".

2. Tell us how you want to close your account

Close Date

• Close at the end of the payment term
• Opt-in Two Month Wind-down, then close account 
• If closing before the end of your payment term, please contact us with the following details:
  • Box number
  • Close date
  • 2-month wind-down option if any
  • Handling instructions for the remaining items in your inbox

2-month wind-down option

We recommend you move to a wind-down plan ($15 for 2 months) when ready to close.

That will ensure you do not miss any mail during the transition. The wind-down plan is available as an option when you are closing your account online. 

Refund

If you leave in the middle of your account term, you will not get a refund. 

AFTER CLOSING ACCOUNT

Forward Your Mail 

Make sure to notify your senders of the new address. 

Per United States Postal regulations, mail addressed to an addressee at a Commercial Mail Receiving Agent (CMRA) is not forwarded through USPS.

It is a long-standing USPS policy that only addressees can refuse mail, and the CMRA agent is not the addressee.  CMRA is unable to refuse mail for its customers because the customer is the addressee, not the CMRA agent, even after the account is closed, for until 6 months after closure.

Following these regulations, US Global Mail, being a CMRA, is required to accept mail of former customers for up to 6 months after termination of service. After the 6-month period, US Global won't accept mail addressed to a former customer. 

USPS rules also stipulate that a CMRA cannot return mail to sender, or return it to the Post Office, or redeposit mail in the mail stream without new postage.

Share your experience 

Your feedback will better our services and other customers' experiences.

If our service has been helpful for you, give us a great review.

If you have suggestions for our service, give us a feedback.