As a security feature, we only open and scan the letters when you make an explicit request for scanning an item.
Please note our operation hours: Mon-Fri 8 am-6 pm, US Central Time. Requests made after 5 pm CT on any weekday will be completed on the next business day. Requests placed on the weekend or holidays will be complete the next business day.
EXPEDITED Scans placed during business hours are completed within 2 hours of the request.
REQUEST A SCAN
1. In your Mailbox, click to select the letter you want to scan:
2. Click on "SCAN" in the top left corner of the mailbox.
3. Fill the Scanning Instructions, then click "Confirm Scan"
Add any additional notes on scanning in the box or select Expedite Scan if you need the scan urgently.
You will get the success confirmation "Scan request(s) received" in the top.
TRACKING YOUR SCANNING REQUESTS
In your Inbox, under "Scanning Queue", you can track the ones you're requested but not processed.
- Regular scans are completed within 24 hours of submitting a request.
- Expedite scans are completed within 2 hours of submitting a request during business hours, M-F, 7.30 am - 5.00 pm
CANCEL SCANNING REQUEST
If a scanning request is in the "Pending" section of your Scans tab, you can cancel it by selecting the letter and click the blue "CANCEL SCAN" button at the top. You then get a message asking you to confirm the deletion of the scan request. Once it is canceled, the item will no longer be in your Scans tab.
VIEW & DOWNLOAD YOUR SCANS
You'll be notified via email when the scan is ready.
1. View a Completed Scan:
Log into your Virtual Mailbox, go to the SCANS tab, click "Completed", and you can see all the scans available.
Click on "VIEW" to view the item's PDF scan in your account. Scans are available to view for 90 days (on the Basic plan) and 180 days (on the Plus and Business plan) in your account. After this period, they will automatically be deleted.
2. Download A Completed Scan
Click on "DOWNLOAD" on each letter scanned. Scans are available for downloads within 180 days in your account. You can save the scans on your local device if needed after downloading it.
DELETE YOUR SCANS (Before the scans are automatically deleted)
You can choose to delete your scans prior to our system automatically removing it after the digital mail storage period ends.
Click "DELETE" on the scan you want to remove.
After viewing the scans, you might want to decide if you want to Ship or Shred the letter.