Closing Your Account

BEFORE CLOSING ACCOUNT

Make sure you've handled all items in your account: Scanned, Shipped, Shredded, or Returned to Sender. 

CLOSING YOUR ACCOUNT

1. Log In To Your Account, go to the SETTINGS and click ACCOUNT DETAILS

2. Click on the "CLOSE ACCOUNT" button at the bottom right hand corner:

3. This will make a popup appear where you need to acknowledge that any mail coming into your account once closed will be securely shredded. Your account will be closed effective immediately.

(Please note: The 1583 form only requires us to receive mail for 6 months on your behalf but if you want to have the mail forwarded your account must be open. We do not forward mail on your behalf)

Now enter the reason why you wish to close, acknowledge the statement and click "Close Anyway":

Closing at the end of your term

If you wish to cancel at the end of your current term instead of immediately, please email us your request to support@usglobalmail.com and our friendly Customer Service team can assist with that.

Refund

If you leave in the middle of your account term, you will not get a refund. 

AFTER CLOSING ACCOUNT

Forward Your Mail 

Make sure to notify your senders of the new address. 

Per United States Postal regulations, mail addressed to an addressee at a Commercial Mail Receiving Agent (CMRA) is not forwarded through USPS.

It is a long-standing USPS policy that only addressees can refuse mail, and the CMRA agent is not the addressee.  CMRA is unable to refuse mail for its customers because the customer is the addressee, not the CMRA agent, even after the account is closed, for until 6 months after closure.

Following these regulations, US Global Mail, being a CMRA, is required to accept mail of former customers for up to 6 months after termination of service. After the 6-month period, US Global won't accept mail addressed to a former customer. 

USPS rules also stipulate that a CMRA cannot return mail to sender, or return it to the Post Office, or redeposit mail in the mail stream without new postage.

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