Returning packages and letters to the original sender

From within your account, it is very easy to request to have your letters or packages returned to the sender. 

The processes and the costs depend on which shipping carrier sent the original items. 

REQUEST TO RETURN TO SENDERS

1. USPS

 To return your items to senders, contact us with these details: 

• Your box number
• Item number

COSTS

The fees include labeling and shipping.

Labeling fees

• USPS: Free 
• UPS, FedEx, Amazon: $5 to generate a label

Shipping fees

• If pre-paid label available, $5 charge applies
• If pre-paid label unavailable, shipping fees apply. The items will be shipped using the newly generated label. 

TRACKING ITEMS 

We give your RTS items back to the shipper who delivered them within 48 hours of your RTS request.

Please note the shippers do NOT TRACK packages that are RTS, unless they are shipped with a return label. We have no way of knowing when that package will be returned by the shipper.

In most cases, it might  be 2 weeks but if RTS is done via USPS- it could take up to 4 weeks. And USPS will not confirm any whereabouts of the package.

The safest way to RTS is to ask that item to be shipped back using a new label- which you could send to us, or we can generate one via a shipment request.