Why I can't log in to my account?

If you can't log in to your account, possible reasons are:

1. Incorrect email address:

When signing up, you are asked to enter your email address.

To log in, you'll need to use the email address you signed up with. Make sure to enter the correct email address.

2. Incorrect password:

Double-check your spelling, caps lock, language setting when entering the password.

If you forget the password, reset your password.

3. System Error:

If you think it is a bug, please start a ticket so our IT can look into it immediately. 

Bug example: No log-in buttons. Details of your browsers, time of the incident, screenshots, etc. will help us fix the issue faster.