Anna N

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Activity overview

Latest activity by Anna N
  • Anna N created an article,

    Open and Inspect Packages

    If you are not sure about the contents of your package, you can request us to open and inspect your package. We will open the item and take pictures of the contents that will be uploaded to your ac...

  • Anna N created an article,

    Report a bug

    If you believe that you are experiencing a bug, please contact us here with the following information: customer ID OS and browser version exact steps leading to the bug manifestation a screenshot ...

  • Anna N created an article,

    Suspended Account

    Account Suspension  If your invoices are not paid by the due dates, your account will be suspended temporarily. You will be notified of unpaid invoices and of your account suspension status via the...

  • Anna N created an article,

    Refer A Friend Program

    REFER A FRIEND PROGRAM Refer A Friend is an ongoing promotion in our effort to make mail forwarding even more affordable for you! You get 1 FREE MONTH of service when you refer a friend and they si...

  • Anna N created a post,

    Credit card scanning is now available

    We've been requested to scan credit cards, debit cards, and gift cards by thousands of customers over the last few years. Thus, we've reexamined our processes and updated the policies to offer the ...

  • Anna N created an article,

    Check your payments and invoices

    To check any payments or invoices: 1. Log In to your account > Go to Billing History   2. View details of the invoice Click "Download" to view an invoice and see its details. You can see what the ...

  • Anna N created an article,

    A complete shipment guide

    Get Started Shipment Basics Manage Your Forwarding Addresses Add New Credit Card To Your Account (if you have not had one) Select a default payment Automating Your Shipments (optional)   Request ...

  • Anna N created an article,

    Missing Items In Shipment

    Why are items missing? If you do not receive all items at the selected destination, reasons can be: 1. Customs refused the items' entry If customs refuse the items' entry, the items will be returne...

  • Anna N created an article,

    Acceptable Forms of Identification - Form 1583

    General guidelines: At least one ID must be a government-issued photo ID ID's lacking both a photo and address are not acceptable.  Primary or Photo ID's that are acceptable: U.S. Government ID:...

  • Anna N created an article,

    Same - day shipping turnaround

    To have a same-day shipping turnaround, keep in mind our shipping schedule: (1) We process requests during our business hours: 8am - 6pm Mon - Fri.  (2) Shipment schedule for requests placed: By 1...