Forwarding your mail or packages is easy - just make sure your default payment method is set first.
đ Before You Start:
Ensure you have a valid Default Credit Card on file. Your shipment will automatically charge this card. Click here to add/update or set a default card.
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Steps to Create a Shipment Request
Log in to your US Global Mail account
Select the mail or packages you want to ship (you can choose multiple items going to the same destination)
Click âShipâ and follow the prompts to:
Add a destination address
Select your preferred carrier and shipping method
Choose your desired ship date (today or a future date)
Add optional packing instructions (e.g., "Keep original box" or "Bundle letters")
Optional: Include New Mail for Future Shipments
If you're scheduling a future shipment, you can check the box to âInclude new items which arrive in my inboxâ.
Weâll automatically add any new items received until the day before your scheduled ship date
You donât need to do anythingâthose items will be included automatically
â Important: Items received on the same day as the shipment date cannot be added, as your shipment will already be in processing.
International Shipping â Customs Info Required
Providing accurate customs documentation is key to ensuring smooth delivery of international shipments. By following best practices, potential issues such as fines, delays, or penalties can be effectively avoided.
If your shipment includes anything beyond letter mail or magazines, you'll be prompted to enter:When shipping internationally, additional steps may be required to ensure that customs declarations are accurate and complete. These steps include verifying item descriptions, quantities, and values for each package during the declaration process.
Item descriptions
Quantity
Declared value per item
Insurance - add amount you wish to insure shipment for. This is the max amount shippers will pay in case of damaged or lost shipment/items.
Tip: Declare a fair value. Under-valuing may cause delays, fines, or customs inspections. USGM is not liable for customs declarations you submit.
Need a Signature on Delivery?
We offer signature confirmation for select carriers. Just choose this option during checkout if required.
Packing Notes
Unless you specify otherwise:
Packages and softpacks will be consolidated (outer packaging removed) to save on shipping
Letters are never opened
If youâd like original packaging preserved, leave instructions in the âPacking Instructionsâ field.
Shipping Schedule
We process shipments during business hours at each facility.
Youâll see a âShips Todayâ label during checkout if your request will be processed the same day.
Check your locationâs schedule by clicking the â?â icon inside your USGM mailbox dashboard.