Log into your your account and go to the Shipments page to view all your In Progress and Shipped shipments.
For shipments that are still pending, navigate to the 'Pending Shipments' section to view a list of active shipments and select an individual shipment to see the included items.
If your shipment includes tracking, click the Track Shipment button to see more details. Use the provided tracking number to monitor real-time updates directly through the courier’s platform.
Confirming Pending Shipments
To verify which items are included in a shipment that is still pending:
Log into your US Global Mail account.
Navigate to the 'Shipments' section in the main dashboard.
Click on 'Pending Shipments' to view your active shipments.
Select the specific shipment you wish to review by clicking on it.
A detailed view will be displayed, showing the list of items included in the pending shipment. This process ensures you stay informed about what items are included in your shipment and access this information when necessary.
Shipments that are still pending are marked with the status In Progress, making them easy to identify at a glance.
You can review detailed information about these shipments by navigating to the 'Pending Shipments' section and clicking on a specific shipment to see the included items.
Items held in customs
Each country has its own regulations. Neither mail forwarding services nor shipping carriers have any control over customs agents or policies in foreign countries.
However, we do try to get involved and help. Please let us know as soon as possible if that happens. We can work with the shippers and the local agents to find out what is needed to get the packages as quickly as possible. Customs usually require additional paperwork and/or receipts. If we need those, we'll be sure to ask you to provide them.
Reviewing Past Shipments
To review the items that were included in a previously completed shipment:
Log into your US Global Mail account.
Access your Virtual Mailbox inbox from the dashboard.
Locate the mail item images associated with the shipment in question.
Click on the individual images to open an enlarged view, which generally includes the sender's information and helps identify the shipment's contents. Using your Virtual Mailbox makes it easy to review past shipments and ensure accurate record-keeping of your package history.
Missing or damaged items during shipping
When you receive your package you don't expect any items to go missing or for the contents to be damaged. In the rare cases when this happens, submit a request to us and we'll be happy to help.
Related Topics
How to update shipment addresses
Understanding shipment statuses
Managing multiple pending shipments