Shipping
Everything related to where, how and what we ship, plus troubleshooting
17 articles
What countries does U.S. Global Mail ship to?
What items cannot be shipped?
Can I use my own pre-paid labels? Do you accept third-party billing accounts?
What is dimensional weight?
What shipping carriers do you use for forwarding?
How do you handle international customs forms?Customs declarations and more.
Why do you reserve the right to open my packages before shipping?
Can I pick up my mail or packages in person?How to pick-up mail in person at USGM locations.
How much does it cost to ship my mail?US Global Mail shipping rates
Special requirements for Mexico customsMexico Import Requirements Update
How do I track my shipped mail?How to track your shipments.
What happens if my mail is lost or damaged during transit?
What happens if my package is stuck in customs?
Can I change my forwarding address once the shipment is on route?
Can I edit or cancel a shipment?
I don't see tracking updates on my shipment?
How do I add an item to my scheduled shipment?2 ways to add items to a shipment.