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Can I edit or cancel a shipment?

Updated over a month ago

Yes—if your shipment is still pending.

As long as your shipment hasn’t been picked up by our Shipping Team, you can edit or cancel it anytime. Once a shipment moves to the "Completed" section, it’s locked in and can’t be changed.

How to Edit a Shipment

  1. Log in to your account and click on SHIPMENTS

  2. Select the shipment you want to update

  3. Click the Edit button at the top

You can make changes to:

  • Shipping address

  • Carrier or shipping method

  • Ship date

  • Customs declarations

  • And more

After updating, we recommend checking the Pending tab to confirm your changes were saved properly.

How to Cancel a Shipment

  1. Log in to your account and go to SHIPMENTS

  2. Open the Pending tab

  3. Find the shipment you want to cancel and click the blue CANCEL REQUEST button at the top

Once canceled, the contents of your shipment will return to your virtual mailbox within 24 hours.

Shipment Processing Schedule (CST)

  • By 1 pm: Ships same day

  • 1–3 pm: May ship same day with a $5 expedited fee

  • After 3 pm: Ships the next business day

Business hours: 8 am – 6 pm, Monday to Friday (CST)

To check your shipment’s current status, head to the Pending or Completed sections in the Shipments tab.

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