Yes—if your shipment is still pending.
As long as your shipment hasn’t been picked up by our Shipping Team, you can edit or cancel it anytime. Once a shipment moves to the "Completed" section, it’s locked in and can’t be changed.
How to Edit a Shipment
Log in to your account and click on SHIPMENTS
Select the shipment you want to update
Click the Edit button at the top
You can make changes to:
Shipping address
Carrier or shipping method
Ship date
Customs declarations
And more
After updating, we recommend checking the Pending tab to confirm your changes were saved properly.
How to Cancel a Shipment
Log in to your account and go to SHIPMENTS
Open the Pending tab
Find the shipment you want to cancel and click the blue CANCEL REQUEST button at the top
Once canceled, the contents of your shipment will return to your virtual mailbox within 24 hours.
Shipment Processing Schedule (CST)
By 1 pm: Ships same day
1–3 pm: May ship same day with a $5 expedited fee
After 3 pm: Ships the next business day
Business hours: 8 am – 6 pm, Monday to Friday (CST)
To check your shipment’s current status, head to the Pending or Completed sections in the Shipments tab.