How to pick-up mail in person at USGM locations.
In most US Global Mail locations, you can walk in and pick up your mail and packages in person. Prior to picking up, we require you to schedule a pickup request from within your mailbox in advance.
Each location's pick-up hours vary, so please contact the location before come-in. When submitting a pickup request, always check your location’s specific hours to ensure availability.
Pickups are not offered at our Ca, NY, DE, and LV locations.
💳 Pickup Fees
Letters: $5 flat fee
Packages: $15 base fee + $1 per pound
Expedited (1 PM – 3 PM): Add $5
Requests placed after 3 PM will be ready for pickup the next business day or a later date you choose. Requests submitted before 3 PM can be ready the same day, while those submitted after 10 PM are scheduled for the next day.
🔧 How to Request a Pickup
Log in to your mailbox and be sure filter is set to show all mail. Select all the mail you wish to pick up.
Click the blue “Ship” button
Select any U.S.-based address (use your own USGM mailbox address if needed)
Click “Continue” and scroll down to choose the “Pickup” shipping option
Review the fees and click “Continue”
Submit the request
Your pickup request is complete! We’ll prepare your items in time for your arrival
📌 Important Pickup Notes
If you don’t pick up your items within 5 days, we will:
Cancel the request
Return items to your inbox
Charge a $5 no-show fee
ID is required at pickup. If someone else is picking up for you, notify us in the shipping instructions or by email. They must present a valid photo ID at pickup.
Confirmation and Tracking: Once you’ve submitted your pickup request, it is considered received. To verify the status, navigate to the Shipments section in your account. Unprocessed requests will appear in the Pending Tab, while processed ones will be in the Completed Tab.
Recipient Name and Authorization: Use the name of the person picking up the mail and include their authorization in the pickup/shipping instructions. Ensure they present a valid photo ID at pickup.