Quarantined mail in US Global Mail refers to mail items that cannot be processed or delivered because the recipient's name is not yet authorized on the account. To release such mail, specific steps must be followed to ensure compliance with USPS regulations.

Mail is placed in quarantine when it is addressed to a recipient who has not been added and authorized on your US Global Mail account. While in quarantine, the mail cannot be picked up in person, opened, scanned, or shipped. It remains inaccessible until the recipient is fully authorized.

To release quarantined mail, you must add the recipient's name to your account and complete the authorization process. Follow these steps:

Notarization is a critical step in the authorization process. US Global Mail offers an online notary service to simplify this step. Once the form is notarized, it must be submitted to US Global Mail for processing. Ensure all required fields are completed accurately to avoid delays.

Once the recipient's name is fully authorized, including the notarization of USPS Form 1583, the quarantined mail will be released to your regular mailbox. From there, it can be handled like any other mail item—scanned, shipped, or picked up according to your preferences.

No, quarantined mail cannot be picked up, opened, scanned, or shipped until the recipient is fully authorized. Authorization requires completing USPS Form 1583, providing two forms of ID, and notarizing the form.

If the recipient is not authorized, the mail will remain in quarantine and cannot be accessed. It is essential to complete the authorization process promptly to avoid delays.
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As per policy, documents placed in quarantine are securely held for 15 days before being shredded