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What should I do with my mail in quarantine?

What is quarantined mail and how to access it.

Updated over a month ago

If you see mail marked as Quarantine in your inbox, it means we’ve temporarily held the item due to a compliance issue. This is required by USPS regulations to ensure your mail remains private, secure, and legally protected.

Mail may be placed in quarantine for one of the following reasons:

  • The mail is addressed to a name not yet approved or verified on your account

  • The item was delivered by USPS, but we don’t have a completed Form 1583 on file for you

  • Your account is not yet fully approved

While in quarantine, the item cannot be scanned, opened, or shipped.

How do I remove an item from quarantine?

If your account is active and approved:

  • Click “More” next to the quarantined item

  • Select “Add name” and follow the steps

  • Or, choose to Discard or Return to Sender

If your account is pending approval:

  • Make sure you’ve submitted all required documents, including Form 1583 and valid ID

  • Once the missing name or your account is approved, we will move the quarantined items to your mailbox.

💡 Tip: To avoid automatic discard, take action within 15 days. After that, quarantined items are securely shredded or returned to sender.

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