If you see mail marked as Quarantine in your inbox, it means we’ve temporarily held the item due to a compliance issue. This is required by USPS regulations to ensure your mail remains private, secure, and legally protected. Quarantine specifically occurs when mail is addressed to a name that is not approved on your account.
Mail may be placed in quarantine for one of the following reasons:
The mail is addressed to a recipient name that has not been verified on your account
The item was delivered by USPS, but we don’t have a completed Form 1583 on file for you
Your account is not yet fully approved
While in quarantine, the item cannot be scanned, opened, or shipped. Specific restricted actions include: Open & Inspect, Interior scanning, and Shipping.
Preventing Mail Quarantine
To ensure uninterrupted mail handling, always ensure proper recipient authorization in advance by submitting the necessary documents, including two valid IDs and a notarized USPS Form 1583.
Once a recipient name has been fully added and verified on your account, there is no need to add the same recipient again for future mail addressed to that recipient name. This streamlines the process and eliminates redundancy.
How do I remove an item from quarantine?
✅ If your account is active and approved:
Click “More” next to the quarantined item
Select “Add Recipient” and follow the steps
Or, choose to Discard or Return to Sender
✅ If your account is pending approval:
Make sure you’ve submitted all required documents, including Form 1583 and valid ID
Once the missing name or your account is approved, we will move the quarantined items to your mailbox.
💡 Tip: To avoid automatic discard, take action within 15 days. After that, quarantined items are securely shredded or returned to sender.
Missing "More" Option
If you do not see a "More" option for quarantined items, it may indicate that the recipient name is not yet verified or approved. Double-check that the name has been added to your account and that all required verification steps have been completed.