US Global Mail

Solutions for common issues and technical problems

Troubleshooting

How do I reset my password?

Login issues

What is quarantined mail and how to access it.

What should I do with my mail in quarantine?

What's the mail lookup flag on my mail?

An item shows delivered but does not show in my mailbox?

What happens to my mail if arrives without my mailbox number or name?

What if a package was returned to US Global Mail?

Mail issues

Why does USPS's website say your address is invalid?

How do I enter my USGM address so that its not flagged as a PO box?

Questions about how and where to forward mail as a customer; creating an address book in your mailbox

Add, Update, Delete an Address From Your Mailbox

Address problems

How do I see my invoices and billing?

Why and how a payment hold happens on the account.

Reactivating suspended account

How we charge for storage of physical letters and packages after free storage days expire.

Why do I have storage fees on my invoice?

Troubleshooting billing & payments

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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