If invoices are unpaid past their due date, your account will have a temporary payment hold. You’ll receive email notifications regarding unpaid invoices prior to a hold along with a link to update your card and pay the invoice.
This suspension is temporary and can be resolved by updating your billing information and paying the outstanding balance.
Notification Process US Global Mail sends automated email notifications to keep you informed about your account status. These emails include:
Alerts about unpaid invoices.
Notifications of account suspension.
Updates on payment attempts and steps to resolve the issue.
During payment hold/suspension, you will not be able to access or use most parts of the U.S. Global Mail service, including viewing, scanning, or forwarding mail. However, you can still log in to your account to update billing information.
How to Reactivate a Suspended Account
To restore access:
Log in to your account
Navigate to Billing
Pay any outstanding invoices with a valid credit card
If your payment method is outdated or declined: Update or add a new card to your account
Once payment is successfully processed, your account will be reactivated automatically and your mailbox services will resume.
If you're having trouble reactivating your account or updating your card, don’t hesitate to contact us - we’re here to help.
Note: If your account has unpaid invoices for more than 6 months, it will be closed and your mailbox number may be reassigned to another customer. To reopen your account, you’ll have to sign up like a new customer and will likely receive a new box number.