Check your USGM mailbox to see the shipment status. If it says “Shipped,” that means we’ve already handed it off to the carrier. If it still says “Processing,” it’s in our queue and will go out shortly. Copy the tracking number.
Enter the tracking number into the carrier's website - this is where you will find the most updated info. If you don't see any updates:
Here’s What Might Be Happening:
The carrier hasn’t scanned the package yet.
Sometimes there’s a delay between when we hand off your shipment and when the carrier performs the first scan.It’s still waiting to be picked up by the carrier.
In some cases, the label is created and tracking is generated, but the package hasn’t been physically collected yet.Carrier systems are delayed.
Occasionally, tracking updates are delayed due to volume or technical issues on the carrier’s end.
Note: we don't have any additional information other than what is on the carrier's website. When we call the carrier to follow up on a shipment, we are directed to that same information as on their website.