Log into your your account and go to the Shipments page to view all your In Progress and Shipped shipments.
If your shipment includes tracking, click the Track Shipment button to see more details. Use the provided tracking number to monitor real-time updates directly through the courier’s platform.
Shipments that are still pending are marked with the status In Progress, making them easy to identify at a glance.
Items held in customs
Each country has its own regulations. Neither mail forwarding services nor shipping carriers have any control over customs agents or policies in foreign countries.
However, we do try to get involved and help. Please let us know as soon as possible if that happens. We can work with the shippers and the local agents to find out what is needed to get the packages as quickly as possible. Customs usually require additional paperwork and/or receipts. If we need those, we'll be sure to ask you to provide them.
Missing or damaged items during shipping
When you receive your package you don't expect any items to go missing or for the contents to be damaged. In the rare cases when this happens, submit a request to us and we'll be happy to help.