Letter Scanning

As a security feature, we only open and scan the letters when you make an explicit request for scanning an item.

Please note our operation hours: Mon-Fri 8 am-6 pm, US Central Time. Requests made after 5 pm CT on any weekday will be completed on the next business day. Requests placed on the weekend or holidays will be complete the next business day.

EXPEDITED Scans placed during business hours are completed within 2 hours of the request.

REQUEST A SCAN

1. In your Mailbox, click to select the letter you want to scan:

2. Click on "SCAN" in the top left corner of the mailbox.

3. Fill the Scanning Instructions, then click "Confirm Scan"

Add any additional notes on scanning in the box or select Expedite Scan if you need the scan urgently. 

You will get the success confirmation "Scan request(s) received" in the top. 

 

TRACKING YOUR SCANNING REQUESTS

In your Inbox, under "Scanning Queue", you can track the ones you're requested but not processed. 

• Regular scans are completed within 24 hours of submitting a request.
• Expedited scans are completed within 30 minutes of submitting a request during business hours, M-F, 8:30am - 5.00pm local time.

 

CANCEL SCANNING REQUEST

If a scanning request is in the "Pending" section of your Scans tab, you can cancel it by hovering over the item with your mouse and clicking the red "Cancel Scan" button. You then get a message asking you to confirm the deletion of the scan request. Once it is canceled, the item will no longer be in your Scans tab.

 

 

VIEW & DOWNLOAD YOUR SCANS

You'll be notified via email when the scan is ready. 

1. View a Completed Scan:

Log into your Virtual Mailbox, go to the Scans tab, click "Completed", and you can see all the scans available.

Click on "More" to "View" to view the item's PDF scan in your account. Scans are available to viewable in your account for 180 days. After this period, they will automatically be deleted.

 

 

2. Download A Completed Scan

Click on "Download" on each letter scanned. Scans are available for downloads within 180 days in your account. You can save the scans on your local device if needed after downloading it.

 

 

 

DELETE YOUR SCANS (Before the scans are automatically deleted)

You can choose to delete your scans prior to our system automatically removing it after the digital mail storage period ends.

Click "Delete" on the scan you want to remove.

 

 

POST-SCAN REQUESTS

After viewing the scans, you might want to decide if you want to ship or shred the letter.