Make sure your default payment is valid
Before requesting a shipment, make sure you have a valid Default Credit Card for payment. The shipment will automatically charge the default card.
If your default credit card expires, please add a new card or update your card.
If you have not selected a default card, please make one credit card default.
How To Request A Shipment
If you want to ship your letters or packages from your US Global Mail address, here's how:
2. Select the items to ship by checking the box on the left, then click the blue "Ship" button. You can select multiple items if they're going to the same destination.
3. Complete Shipment Request
3.1. Destination:
Select the destination from your saved addresses or by adding a new address.
You can make an address default destination by checking the box "Make this my default address"
3.2. Declaration (International Shipments)
Enter Description, Quantity, Value per Item, and click Save, then click "Next".
We recommend you declare a reasonable value for your items. Failure to do so could result in extra duties, fines, or delays as customs inspect your packages further. We are not responsible for what you declare on your shipments.
Click the "Add another declaration" to add multiple values. To delete a declaration, click the X next to it.
3.3. Select shipping methods and carriers
Select the best method based on their shipping date, trackability, ETA, and rates.
Please note these rates are ESTIMATES only. The final price of your shipment will be calculated after secure and efficient packing.
Click Next.
3.4. Finalize the shipment details.
5a. Choose a future shipping date (if you don’t want it processed today). Select the calendar icon:
5b. Select “Include new items which arrive in my inbox” if you want us to include the mail that comes in from the date you submit the request to the date the request will be processed. (NOTE: this is only for a future shipment date and doesn’t apply if you are shipping the same day.)
5c. If you require a signature, we can offer this for select carrier methods.
5d. Add details into Packing Instructions if you have any labeling, consolidating, or shipping instructions. It is much more efficient for our warehouse team to follow instructions here rather than contacting our support team directly.
Important note: When we consolidate your items, we will remove the outer packaging for softpaks and packages. Letters will not be opened. If you wish to have the outer packaging included on your package items, let our team know in the Packing Instructions box.
Click Next.
US Global Mail Shipping Schedule
We process requests during our business hours: 8 am - 6 pm Mon - Fri. Shipment schedule for requests placed:
- By 1 pm: Ship same day
- Between 1-3 pm: Can ship same day with an expedited fee of $5
- After 3 pm: Ship the next day
All times are US Central Time (GMT-6:00).
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