If you see a difference between the shipping quotes and charges, here are some possible reasons:
1. Shipping Rates Can Shift (Fast).
Our system pulls real-time rates straight from FedEx, DHL, UPS, and USPS.
These rates are like airline tickets—they might fluctuate every 12 hours based on plane space, availability, and destination. Once you select a carrier and place your shipment request, your rate is locked in. Guaranteed.
2. Changes in packaging the shipments
Our system estimates shipping based on size/weight—but your safety comes first. If better packaging is needed, it may slightly change the final cost. Our system is not able to take into account the type of items in the shipment.
When repacking and consolidating your items, we repack them with care. That might mean we need a we need a bigger envelope that will not bend a magazine when packing. Or bubble wrap a fragile item to prevent breakage which might mean using a larger box than estimated by our system.
3. System or entry errors
We handle over 3 million mail pieces a year with Six Sigma-level accuracy. But -even though its very rare- we might have made a mistake.
Sometimes a box size or weight is entered incorrectly. If you spot something that doesn’t add up? Let us know. If it’s our mistake, we’ll fix it fast—and credit the difference to your account. No arguments.