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Why I can't log in to my account?

Updated over 3 months ago

If you're having trouble logging in, it's usually one of three things:


1. Wrong Username

At signup, you used an email. To log in, you must use that email address.

Can’t remember it? ​Contact us and we’ll help recover it.


2. Wrong Password

Double-check for:

  • Typos

  • Caps lock

  • Keyboard language settings

Forgot it? Just click Reset Password and follow the prompts.


3. System Glitch (Rare, But It Happens)

If there’s no login button, the screen doesn’t load, or things look off—
you might’ve hit a technical bug. Send us an email at [email protected] with:
✔️ Screenshot of the issue
✔️ Your browser and device
✔️ Date and time it happened

Our IT team will jump on it ASAP.

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