Why is an item not in your inbox yet?

We will notify you of your items within 24 hours / same day the items arrive at our facility.

If your package has not shown in your inbox, the reasons could be:

1. Items in Lookup

If anyone sends you mail with an incomplete address, we look up your name and match such items manually to your account. This causes the disruption in our automated process and thus the delay of their entry into your Inbox. 

Read more.

2. Items not addressed to your account names or box numbers

You can only view items addressed to the approved names in your account. If the items come into names that is very close to yours but not exactly as you provided, we might put it in quarantine. 

If the item is addressed to the wrong name or box number, they will not show up in your inbox. 

Contact us with details of the items to double check.

3. Shippers have not delivered your items 

Shippers sometimes marked an item as "Delivered" or "Attempted Delivery" when they have not delivered.

You can double check the zip code in the tracking notification. US Global Mail facility's zip code is 77043.

We recommend you follow up with the shipper and ensure that they deliver the packages during our business hours (Mon-Fri, 8am-6pm US Central Time). 

4. Holiday season delay:

During the holiday season, USPS has volume increases and First class mail delays can happen as a result. We see this happen every year. 

5. Lost Item:

Items can get lost. Please contact us with all items' details so we can look up for you.