Folders help you organize your mail inside your virtual mailbox - just like email folders. They allow you to sort, label, and quickly access specific types of mail such as checks, HR documents, tax notices, or vendor correspondence.
✅ What can I do with folders?
Create custom folders for departments (e.g., "HR", "Accounting"), purposes (e.g., "Check Deposit", "Tax Docs"), or individuals
Move mail into folders manually or via automation (on enterprise plans)
Set permissions so only certain users can view specific folders (on enterprise plans)
Bulk select and move multiple items at once
Visually sort mail in your inbox for easier review and processing
How to create a folder:
Log in to your U.S. Global Mail account
In the left-hand menu under Mailbox, click “+ Add Folder”
Name your folder (e.g., “Legal” or “Check Deposit”)
Click Save
The folder will appear immediately in your sidebar for quick access.
How to move mail to a folder:
Option 1: From the mail list
Click the three-dot menu (⋮) next to any mail item
Select “Move to Folder”
Choose an existing folder from the dropdown
Option 2: Bulk move
Use the checkboxes to select multiple mail items
Click the folder icon or the “Move to Folder” option at the top
Select your folder and confirm
How to remove mail from a folder:
Click the three-dot menu next to a mail item inside a folder
Select “Remove from Folder”
The item will be returned to your general inbox view.
How to rename or delete a folder:
Click the three-dot menu next to a mail item inside a folder. Select “Edit" and update the folder name in the pop up
Delete folders by clicking the three-dot menu next to the folder name in the sidebar (if available)
Any mail in a deleted folder will remain in your account and return to the general inbox
💡 If you're a business user with multiple team members, use folders with permission-based access to route specific mail types (e.g., “Invoices” to Finance, “Legal” to General Counsel).