Yes—if your shipment is still pending.
As long as your shipment hasn’t been picked up by our Shipping Team, you can edit or cancel it anytime. Once a shipment moves to the "Completed" section, it’s locked in and can’t be changed.
How to Edit a Shipment
Log in to your account and go to Shipments.
Select the shipment you want to update (it will usually show an In Progress status).
Click Edit at the top of the page.
You can make changes to:
Shipping address
Carrier or shipping method
Ship date
Customs declarations
And more
How to Cancel a Shipment
Log in to your account and go to Shipments
Locate the shipment you want to cancel (you can filter by Status → In Progress).
Click the Cancel button on the right side of the shipment row.
Once canceled, the contents of your shipment will return to your virtual mailbox within 24 hours.
Shipment Processing Schedule (CST)
By 1 pm: Ships same day
1–3 pm: May ship same day with a $5 expedited fee
After 3 pm: Ships the next business day
Business hours: 8 am – 6 pm, Monday to Friday (CST)
To check your shipment’s status, go to the Shipments tab.
Completed shipments are usually identifiable by a tracking number and shipped date.
You can also use the Status filter to show only shipped items.