Using US Global Mail

Key Features

• Virtual Mailbox Basics
• Letter Scanning
• Scan Bundles
• Check Deposit
• Open and Inspect Packages
• Discard Your Mail

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Account Set up

• Reset Password
• Update Your Account Email and Password
• Changing Your Service Plans
• Manage Your Forwarding Addresses
• Managing Account Names
• Automatic Account Renewal

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Receiving mail

• How to receive mail at your new US Global Mail address
• Redirecting to receive mail at Your US Global Mail Address
• How to update or cancel your existing USPS Mail Forwarding request
• Mail Arrival Notification
• Check your mail
• Why is an item not in your inbox yet?

Shipping & Picking Up

• Rates and Shipping Explained
• How are shipping rates calculated?
• A complete shipment guide
• Placing a Shipment Request
• Same - day shipping turnaround
• Declare your items before shipping

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Payment & Billing

• Payment Methods, Verification, and Billing
• Add New Credit Card To Your Account
• Update Credit Card Information in Your Account
• Delete Your Credit Card Information in Your Account
• Check your payments and invoices
• Suspended Account

Security

• How do you ensure the security of my mail in your facilities?
• Do you store my credit card information on your site?
• How do you ensure my credit card information is secure?
• Can I request deletion of a scan from your system if needed?
• How do you ensure discarded mail is handled securely?

Product Development

• Report a bug
• Product Development and Feedback

Closing Accounts

• Closing your account
• Pausing and Resuming Your Account